Pax Socialpax social

Vendor Guidelines

For the people and venues who host Pax events.

Last updated May 2026 · Version 1.2

Why Pax exists

Pakistan has enough mistrust, and enough closed communities. Pax exists to soften the first and open the second — and to help people rediscover the strength of belonging.

We started Pax because community shouldn't be a feature. It should be infrastructure. The kind of social fabric that lets you know your neighbours, that gives you somewhere to go on a Tuesday evening, that lets you walk into a room full of strangers and walk out with one or two friends.

Pax events aren't places you take your friends for fun. They're places you go to make new ones — to step outside your social bubble, meet people you wouldn't otherwise meet, and live experiences you wouldn't otherwise have. Some of those experiences are personal — supper clubs, yoga, art workshops, music nights. Some are professional — networking dinners, founder meet-ups, industry circles. Pax is meant to be the place people go for both kinds of belonging.

Pax is meant to be a movement, not just an app.

What we stand for

  • Homely. Pax events should feel warm. Like walking into a room where someone saved you a seat.
  • Connected. Connection over consumption. Pax is for meeting people, not for being entertained at them.
  • Welcomed. Pax is for everyone — across race, gender, sexuality, religion, disability, and age. Acceptance is non-negotiable.

What Pax is not

Pax is not a place for polarisation, judgement, or keeping to ourselves. It's not for events that exclude on the basis of who someone is. And it's not just somewhere to do the same thing with the same people you already know.

This document is for our vendor partners — the cafés, studios, hosts, professional event organisers, and venues who bring Pax events to life. If you're a member, you'll want our Terms of Use instead.

01You are not a supplier

Most platforms treat the businesses on them as suppliers. We don't. Pax exists because of you. Without good hosts running good events in good spaces, there is no Pax.

So we want to be clear from the start: vendors are partners. You shape the events, you shape the experience, and where it makes sense, you shape the platform. Especially in this early phase, when your feedback is what's building the product.

In return, we ask that you take the partnership seriously — that you uphold the standards in this document, treat our members with care, and help us build something that lasts.

02What we look for in a host

Not every business is a fit for Pax. Here's what we're looking for:

  • Quality. Whatever you do, you do it well. We'd rather have ten outstanding hosts than fifty average ones.
  • Community-first mindset. You see your event as a place where people connect, not just consume. This is true whether you're hosting a supper club or a founder dinner.
  • Reliability. When you commit to an event, it happens — on time, at the right venue, with the experience members were promised.
  • Care. You treat your members the way you'd want to be treated as a guest.
  • Verified location. Your venue is a real, disclosed, accessible place. We do not list events with hidden, vague, or undisclosed locations.

03Event standards

Disclosed, verified locations

This is non-negotiable. Every Pax event must take place at a disclosed venue with a verified address. We do not list events with secret locations, addresses revealed only after payment, or anything that requires members to follow instructions to a place they can't verify in advance. If you're hosting somewhere unusual — a private home, a rooftop, a studio above a shop — that's fine, but the address goes in the listing.

Lawful events

Events on Pax must comply with local law. We will not list events that involve activities prohibited where the event takes place, even where those activities are culturally or socially common. If you're unsure whether something falls within this, please ask us before listing it. We'd much rather have the conversation upfront than pull a listing later.

Safety, hygiene, and accessibility

Your venue must meet basic safety standards: clear exits, working lighting, drinkable water if served, food handled hygienically if served. Where your venue has accessibility features (or limitations), please disclose them in the listing so members can make informed choices.

Honest descriptions

What you describe in the listing is what members get. If you say it's a yoga class for beginners, it's a yoga class for beginners. If you say there's tea and biscuits, there's tea and biscuits. Surprises that delight are fine; surprises that disappoint are not.

04Pricing & commission

We believe in being completely transparent about money. Here's the deal:

  • No listing fees. Listing your events on Pax is free. You pay nothing to be on the platform.
  • Founding vendor commission: 0% pre-launch. While we're in pre-launch, Pax takes no commission from founding vendors. At public launch, this becomes 5% of paid event revenue, locked for life as long as you remain on the platform.
  • Standard vendor commission: ~10%. For non-founding vendors joining after public launch, the standard commission is approximately 10%. We'll communicate the exact figure with at least 30 days' notice if it changes.
  • You set the price. You decide what your event costs. Pax may suggest pricing based on similar events, but the call is yours.
  • Free events. If your event is free to attendees, no commission applies.
While we're pre-launch: Pax doesn't process or hold payments. Members pay vendors directly at the event — we don't take a cut of anything. This section describes how money will flow once our payment infrastructure goes live.

05Cancellations

Members trust the calendar. When something is listed, they expect it to happen.

  • Vendor-side cancellations. If you need to cancel an event, please give as much notice as possible. Cancelling within 48 hours of the event should be reserved for genuine emergencies.
  • If you cancel within 48 hours — refund responsibility. Because Pax does not currently hold member funds, refunds are your responsibility. You're expected to reimburse any member who has paid you for the event, promptly. Once our payment infrastructure goes live, Pax will issue refunds automatically from your event revenue and we'll update this section.
  • Repeated late cancellations. More than two late cancellations in a 60-day window will trigger a conversation with us about whether the partnership is still working.
  • Member-side cancellations. Members can cancel their reservation any time via the link in their confirmation email. If a member doesn't cancel and doesn't show up, the seat is yours; how you handle any payment they'd already made to you is your call.

06Capacity & RSVPs

  • Set a real capacity. List a number you can actually accommodate well. Overcrowding hurts the experience and wastes the trust members place in us.
  • Walk-ins. If you allow walk-ins, please mark this clearly in the listing so members understand the event isn't strictly RSVP-controlled.

07Photography, marketing & brand use

Photography of attendees

Pax uses an opt-in photography system. When members RSVP, they choose whether they consent to being photographed for marketing purposes. As a host, you must respect each member's RSVP setting — including for any photos you take and share on your own channels. If you're not sure who has consented and who hasn't, ask Pax for the attendee list flags before posting.

How Pax markets your events

We promote events on the platform, in our own marketing channels, and (with your permission) through co-branded social posts. We'll always credit you and link back to your business.

How you can use the Pax brand

You're welcome to mention Pax, link to our site, and refer to your events as being “on Pax.” Please do not modify our logo, claim official partnership beyond what's actually in place, or use Pax branding in ways that suggest we endorse other parts of your business.

08Member data & privacy

When members RSVP to your event, you receive the information you need to host them well — typically names, contact details, and any relevant notes (dietary requirements, accessibility needs, plus-ones). This data belongs to the member, not to you. How you treat it matters legally and reputationally.

Vendors must:

  • Use member data only for the specific event it relates to. Confirming attendance, sending logistics, communicating about the event itself.
  • Delete member data after the event. Once your event is over and any follow-up is done (within 30 days), delete the attendee list and contact details from your own records.
  • Not add members to your mailing list, broadcast lists, or marketing without explicit consent. If you want to invite an attendee to your future events directly, you must ask them at the event or via the platform's opt-in mechanism. Adding someone without explicit consent is a breach of these guidelines and, in many jurisdictions, of data protection law.
  • Not share or sell member data to third parties. Under any circumstances.
  • Report data incidents to Pax within 48 hours. If you lose a list, get hacked, or accidentally share member details, tell us. We can usually help, and reporting fast protects both of us.

These obligations exist regardless of where you operate, but they are particularly important for events involving members based in the European Union or European Economic Area, where the General Data Protection Regulation (GDPR) applies.

For our full Privacy Policy — including how Pax handles member data overall — see /privacy.

09Member conduct at your venue

If a member behaves badly at your event — harassment, aggression, refusing to respect consent, repeated rudeness — Pax has your back. You have full authority to ask them to leave. After the event, please report the incident to us, and we will follow up with the member and take action under our Community Guidelines.

If you're unsure whether something rises to the level of action, send it to us anyway. We'd rather hear about a non-issue than miss a real one.

10Payment terms

Current state: Pax does not currently process or hold payments. Members pay you directly at the event in cash or by your preferred method. The terms below describe how payments will work once our payment infrastructure goes live, and will apply from that point forward.
  • How payments will work. Members pay through the Pax platform. Pax holds the funds, deducts commission, and pays out the balance to you.
  • Payout cadence. Payouts run on a regular schedule that we'll confirm with you at onboarding. We aim for prompt, predictable payouts.
  • Currency. Vendors in Pakistan are paid in PKR via Easypaisa, JazzCash, or bank transfer. Vendors elsewhere are paid in their local currency.
  • Off-platform payment. Once on-platform payment is live, please do not ask members to pay you directly outside of Pax. This protects them, protects you, and keeps our refund and dispute processes working.

11Conflict resolution

Sometimes things go wrong between a vendor and a member. When they do, here's how we handle it:

  • Listen to both sides. We'll hear from you and from the member separately, without rushing to a conclusion.
  • Find facts. Where useful, we'll look at messages, the event listing, payment records, and other attendees' accounts.
  • Decide. We'll communicate our decision to both parties, with reasons.
  • Refunds. Where a member is owed a refund — for a cancelled event, a misrepresented experience, or a serious problem on the day — the vendor issues the refund directly while we're pre-launch. After payment infrastructure goes live, Pax will issue refunds from your event revenue.

We aim to resolve most disputes within 7 days.

12Pax × Vendor events

We don't ask vendors to sign non-compete agreements. You're free to host community events independently of Pax, and we hope you do — community events of all kinds are good for the world we're trying to build.

What we do ask:

  • If you host a Pax-style event, ask us first about a Pax × Vendor collaboration. These are co-branded events that we plan and promote together. They use a defined Pax × Vendor brand format.
  • Don't claim independent events are Pax events. Independent events should not use Pax branding, refer to themselves as Pax events, or be promoted in ways that suggest Pax involvement.

If you're unsure whether an event you're planning falls into the Pax × Vendor space or stands separately, ask us. The answer is almost always quick and easy.

13Removal from the platform

We use the same three-step approach for vendors as we do for members:

  • Conversation. We reach out, share what we've heard, and listen to your side.
  • Warning. If a violation is confirmed, we issue a clear warning explaining what was wrong and what needs to change.
  • Removal. If the behaviour continues, your vendor account is removed from the platform.

Some things lead to immediate removal:

  • Hosting an event at an undisclosed or unverified location.
  • Hosting events that violate local law.
  • Harassment, discrimination, or unsafe behaviour towards members.
  • Soliciting payment from members outside the Pax platform (once on-platform payment is live).
  • Misrepresenting your business, qualifications, or what's included in an event in ways that affect member safety or trust.
  • Serious data protection breaches — selling member data, refusing to delete member data after an event, or repeated misuse of attendee contact details.
  • Repeated last-minute cancellations without justification.

If you're removed and believe it was a mistake, you can appeal by emailing hello@pax-social.com. We'll review with someone who wasn't part of the original decision.

14Founding vendors

Our founding cohort is small, intentional, and treated differently from later vendors. Founding vendors get:

  • 0% commission pre-launch, 5% locked for life after. While we're in pre-launch, founding vendors pay nothing. At public launch, the commission becomes 5% — half the standard rate — and stays at 5% for as long as you remain on the platform.
  • A seat at the table. You shape what we build. We bring you into conversations about features, vendor tooling, and platform direction before they're decided. We can't promise we'll build everything you ask for, but we promise to listen.
  • Early verification. Verified vendor status from day one, ahead of public launch.
  • Early access to features. You test new features before anyone else — and your feedback shapes how they ship.

In return, we ask founding vendors to be active partners — to give us honest feedback, to host consistently, and to help us learn what's working and what isn't.

Thank you for building Pax with us.

We don't get to do this without you.

Legal Notice

These guidelines describe Pax Social (Private) Limited's standards and expectations for our vendor partners. They are intended to set out how we work together, what we expect from one another, and how we handle situations that fall short of those standards. They sit alongside, and do not replace, any vendor agreement signed between Pax Social and individual vendors, or our general Terms of Use.

Vendors are independent businesses. Nothing in these guidelines creates an employment, agency, partnership, or joint venture relationship between Pax Social and any vendor. Vendors are solely responsible for their own legal compliance, including but not limited to: licensing, taxation, health and safety, food safety, fire safety, insurance, labour law, consumer protection, and data protection.

Pax Social reserves the right to suspend or remove any vendor from the platform where, in our reasonable judgement, that vendor has materially breached these guidelines, the vendor agreement, or applicable law. We will, save in cases of serious or immediate harm, follow the three-step process described in Section 13 before doing so.

To the maximum extent permitted by law, Pax Social, its founders, employees, and affiliates accept no liability for any loss, injury, or damage arising from a vendor's events, operations, or conduct, except where such liability cannot be excluded by law.

These guidelines are governed by the laws of the Islamic Republic of Pakistan. Any disputes arising from or in connection with these guidelines shall be subject to the exclusive jurisdiction of the courts of Lahore, Pakistan. Where a vendor operates in another jurisdiction, additional terms may apply by separate agreement, and applicable data protection laws (including the EU General Data Protection Regulation, where relevant) take precedence over conflicting provisions.

We may update these guidelines from time to time. Material changes will be communicated to active vendors at least 14 days before they take effect.

Questions, concerns, or reports relating to these guidelines should be sent to hello@pax-social.com.

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